Every certificate anchored on-chain. No hidden fees. No subscriptions.
Best for items under $500 in value
Recommended for all collectibles $500+
For galleries, dealers & auction houses
Effective: January 1, 2026
TrueCOA ("we," "us," "our") collects information you provide directly when submitting items for authentication, including your name, email address, item descriptions, and photographs. We also collect standard web usage data (IP address, browser type, pages visited) via server logs.
We use your information solely to perform authentication services, communicate results, issue certificates, and register records on the blockchain. We do not use your data for advertising, and we do not sell or rent your personal information to third parties.
Certificate data anchored to the Polygon blockchain and Bitcoin network is permanent and public by the nature of blockchain technology. This includes a certificate ID, item hash, and timestamp — it does not include your personal name or contact details unless you request it.
Authentication records and supporting photographs are retained for 7 years for provenance integrity. You may request deletion of your personal contact data at any time by emailing us; blockchain records cannot be deleted.
We use ScoreDetect for document verification and Polygon/Bitcoin networks for blockchain anchoring. These services have their own privacy policies. We do not share your personal data with these services beyond what is technically required to perform authentication.
All submissions are transmitted over HTTPS. Authentication materials are stored on encrypted servers. We do not store payment card information.
You may request access to, correction of, or deletion of your personal data at any time. Residents of California (CCPA) and the EU/EEA (GDPR) have additional rights including data portability and the right to object to processing.
Privacy inquiries: privacy@truecoa.com
Effective: January 1, 2026
TrueCOA provides art and collectible authentication services including digital review, certificate issuance, and blockchain registration. Authentication is an expert opinion based on available evidence — it is not a guarantee of value or absolute proof of origin.
By submitting an item, you represent that you are the lawful owner or authorized agent of the item. You grant TrueCOA a limited license to use submitted photographs and descriptions solely for authentication purposes.
Fees are due at time of submission. Digital Review: $99 per item. Full Certificate: $500 per item. Enterprise rates are negotiated separately. Payment is processed via Bitcoin or approved electronic payment. All fees are in USD.
Digital Review is delivered within 5 business days. Full Certificate within 10 business days. Timelines are estimates and may vary based on submission volume and item complexity. Rush processing may be available upon request.
Items may be determined Authentic, Inconclusive, or Not Authentic. A "Not Authentic" result does not preclude re-submission with additional provenance materials. Fees are non-refundable except where TrueCOA determines the item cannot be assessed (see Refund Policy).
TrueCOA's liability is limited to the fee paid for the specific authentication service. We are not liable for consequential, incidental, or punitive damages. Authentication opinions do not constitute legal testimony.
Disputes are governed by the laws of the State of California. Parties agree to attempt good-faith resolution before pursuing legal action.
Effective: January 1, 2026
All authentication fees are non-refundable once review has commenced. This is because expert time and resources are consumed in the authentication process regardless of outcome.
A full refund will be issued if: (1) TrueCOA determines the item cannot be assessed due to insufficient materials or photographs provided, and no re-submission is possible; (2) a technical error on our part prevents completion of the service within 30 days of submission.
A 50% refund may be issued if review has begun but cannot be completed due to circumstances outside the client's control, at TrueCOA's sole discretion.
Refund requests must be submitted within 30 days of your original submission date to support@truecoa.com with your submission ID and reason for request.
Effective: January 1, 2026
TrueCOA is a digital-first service. The vast majority of authentications are completed using high-resolution photographs submitted electronically. Physical item submission is available by arrangement only for Full Certificate and Enterprise clients.
Items must be shipped via a trackable carrier (UPS, FedEx, or equivalent). TrueCOA recommends insuring items for their full estimated value prior to shipping. We are not responsible for loss or damage during transit to or from our facility.
Items must be packaged appropriately for their medium: prints in rigid flat mailers with corner protection; sculptures and figures in double-boxed foam; signed memorabilia in acid-free sleeves. Improperly packaged items that arrive damaged may affect the authentication outcome.
Return shipping for physically submitted items is billed at cost to the client. TrueCOA will ship via UPS Ground unless the client requests and pre-pays for an alternative service. COA documents for digital submissions are delivered electronically as a signed PDF and, upon request, as a physical document via USPS First Class.
TrueCOA maintains general liability insurance for items in our physical custody up to $2,500 per item. For items valued above $2,500, clients are strongly advised to arrange separate fine art or collectibles transit insurance. We recommend Chubb, AXA Art, or a rider on your existing homeowner's/collector's policy.
Effective: January 1, 2026
TrueCOA uses minimal cookies. We do not use advertising cookies, tracking pixels, or third-party analytics. Our site uses only functional session cookies required for basic site operation.
We do not use Google Analytics, Facebook Pixel, or any behavioral advertising technology. We do not build advertising profiles from your visit.
You may disable cookies in your browser settings. Disabling cookies will not affect your ability to use TrueCOA's core services.